Clicking the links below will take you to the appropriate section of this page directly:

How to Contact Us
Download Claim Forms

How to Contact Us

Insurance Sales & General Inquiries

To contact the Mondial Assistance Sales helpline for details on products, or the policy cover, please call us at

Telephone:        +66 (0) 2305 8512

Toll-free:            1 800 777 000(land line)

                          1 401 777 000 (mobile)

Office Hours:    Monday to Friday 8:30 am to 5:30 pm.

Email:               inquiries@mondial-assistance.co.th

Insurance Claims Inquiries & Claims Handling

To contact the Mondial Assistance Claims helpline for details on how to make a claim, please call us at

Telephone:       +66 (0) 2305 8598

Office Hours:    Monday to Friday 8:30 am to 5:30 pm.

E-mail:              claim@mondial-assistance.co.th

24hour Emergency Assistance  

To contact the 24hr Emergency Assistance helpline, please call us at

Telephone:        +66 (0) 2305 8533 (call collect / reverse charges from overseas)

Office Hours:     24 hours per day, 7 days per week

Download Claim Forms

Click to download the claim form that corresponds to the type of benefit you will claim for. Please note, you must have Adobe Acrobat Reader installed in order to download the below Forms.

For Travel Delay, please click here.

For Baggage Lost and Delayed, please click here.

For Medical Expenses or Trip Curtailment, please click here.

For Trip Cancellation, please click here.