A valid insurance policy protects you against a range of possible misfortunes as outlined in your policy wording. If you suffer a claim event during your period of cover, please contact us as soon as possible by calling us on +66 (0) 2305 8598 or by completing the appropriate claim form.

For your convenience you can download and complete our claim form and email this to us at claim@mondial-assistance-thailand.co.th

If you are hospitalized, please contact us as quickly as possible so that we may approve any medical costs incurred and provide the hospital with a payment guarantee.

Please complete the following forms where relevant:

Download Claim Forms

Click to download the claim form that corresponds to the type of benefit you will claim for. Please note, you must have Adobe Acrobat Reader installed in order to download the below Forms.

For Travel Delay, please click here.

For Baggage Lost and Delayed, please click here.

For Medical Expenses or Trip Curtailment, please click here.

For Trip Cancellation, please click here.

You must give us any information we ask for to support your claim, such as police reports, valuations, medical reports, original receipts or proof of ownership.

We will settle your claims in Thai Baht. The rate of currency exchange that will apply is the rate at the time you incurred the expense. For your convenience and whether possible, we will pay hospital bills directly with the hospital.

If you can claim from anyone else, we will only make up the difference. If you can make a claim against someone in relation to a loss or expense covered under your policy and you do not get paid the full amount of your claim, we will make up the difference. You must claim from them first.

If you have any queries, please read our Travel Claims FAQs. You may also contact our Claims Department on:

Telephone:        +66 (0) 2305 8533

Facsimile:         +66 (0) 2305 8523

E-mail:              claim@mondial-assistance-thailand.co.th